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Die GALA GROUP mit Hauptsitz in Ansbach ist einer der weltweit führenden und am schnellsten wachsenden Hersteller von Kerzen, Duft- und Wohnaccessoires mit rund 5.000 Mitarbeitern und Produktionsstandorten in Europa, Nordamerika und Indien. Das Portfolio der Gruppe umfasst eine breite Palette hochwertiger Duft- und Duftkerzen, Raumdüfte und Wohnaccessoires. Als engagierte Private-Label-Experten und Markenspezialisten gehen wir mit maßgeschneiderten Private-Label-Lösungen und -Marken perfekt auf die spezifischen Bedürfnisse der Kunden und unserer Partner in den Bereichen Einzelhandel, E-Commerce und Markenwaren weltweit ein. Unser einzigartiges und vielfältiges globales Netzwerk von internen Trend- und Designexperten, Markenspezialisten, Einzelhandels- und E-Commerce-Talenten sowie unser Forschungs- und Entwicklungsteam helfen uns, an der Spitze der Trends und Innovationen zu bleiben, die unsere Kunden begeistern.

Regional Commodity Manager for Indirect Materials
in Vollzeit (m/w/d) am Standort Ansbach

Auf der Suche nach vielfältigen Karrieremöglichkeiten?
Bei Gala ist alles möglich.
Exploring opportunities. Growing together.

Unser Headquarter Team wird mit der neu eingeführten Funktion des Regional Commodity Managers verstärkt.

Als Regional Commodity Manager nehmen Sie eine strategisch zentrale Rolle ein, um die Kostentransparenz von Dienstleistungen herzustellen und vertrauensvolle Partnerschaften mit den Lieferanten aufzubauen.

Was Sie erwartet:

• Aufbau des Einkaufs für indirektes Material in der GALA Group. Mit Ihren Ideen sorgen Sie dafür diesen neuen Einkaufsbereich zum Erfolg zu führen
• Identifikation und Förderung von Synergien im neuen Firmenverbund und Kollaboration mit den Fachabteilungen
• Durchführung und Auswertung von Analysen (Bedarfs-, Markt-, Kosten- und Lieferantenanalysen)
• Erarbeitung und Umsetzung der erarbeiteten Beschaffungsstrategie auf Basis der Benchmark Ergebnisse
• Sie initiieren und treiben die wichtigen Ausschreibungen im indirekten Material der GALA Group in Europa
• Implementierung der Prozesse für Low-Value-orders in der Gruppe
• Preis- und Vertragsverhandlungen mit den Lieferanten im internationalen Umfeld
• Kurze Entscheidungswege
• Sie berichten direkt an den Head of Procurement GALA Group

Was wir erwarten:

• Erfolgreich abgeschlossenes technisches oder wirtschaftliches Studium oder eine ähnliche Ausbildung
• Mindestens fünf Jahre Erfahrung im strategischen Einkauf, davon drei Jahre im indirekten Material 
• Eigeninitiative und Hands-on Mentalität
• Sehr gute Englisch Kenntnisse
• Sehr gute MS Office Kenntnisse, vor allem Excel
• Reisebereitschaft

Was wir bieten:

Es erwartet Sie ein dynamisches Unternehmen, das international überaus erfolgreich agiert und weiterwachsen wird, entsprechend spannend und abwechslungsreich wird ihr Aufgabengebiet mit Ihren Kollegen in Europa. Wir setzen auf eine schlanke, prozessorientierte Organisation, in der Eigenverantwortung keine Worthülse ist, sondern von uns aktiv gefördert wird.

Ihre Bewerbung:
Wir freuen uns auf Ihre qualifizierte und aussagekräftige Bewerbung unter Angabe Ihrer Gehaltsvorstellung und des frühestens Eintrittstermins.

Bitte richten Sie Ihre Bewerbungsunterlagen an folgende E-Mail:
bewerbung@gala-kerzen.de

GG Brands offers via its online brands (JewelCandle, OZOI  and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company.  

As  Country Manager Italy (m/f/x), you have full responsibility over the performance of our Italian Market throughout all our sales channels & brands. You will be in the driver’s seat of our success in the Italian market, work closely with all teams to secure our growth & profitability goals.  

 

Your Responsibilities 

 

• You are responsible for implementing an effective marketing strategy, working closely with the digital marketing team to localize all marketing efforts 
• You are actively working on our social media, creating & executing a solid & adapted to the market strategy throughout all important channels 
• You coordinate and actively participate in the creation & launch of new products & rework our product- & pricing strategy 
• You are participating in our promotion planning & localize it based on KPI analysis  

• You will prepare monthly reports on performance & present them to the CMO & marketing leads 
• You proofread & support on copywriting & customer service  
• You are responsible to monitor & improve marketing budgeting for the Italian market throughout all brands & channels  
• Monitor market trends, research consumer markets and competitors’ activities
   

Your experience 

• You have a minimum of 3+ years’ experience in a similar senior-based role with the proven ability of coordinating with a multi-disciplined team 
• You have solid experience in working in an eCommerce company 
• You have extensive knowledge of marketing strategies, channels, and branding, in-depth knowledge of the Italian market & its dynamics 
• You have superb ownership, communication, and collaboration abilities 
• You have exceptional analytical and problem-solving skills 

• You have strong time management and organizational abilities 

 

Our Offer   

 

• We trust You! That’s why we offer you a position with a lot of responsibility right from the start and initiative is being rewarded. 
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor. 
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted. 
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be. 
• We know that work is not everything! Your friends and family are important to you and us. That’s why we offer flexible and family-friendly working hours. 

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com 

GG Brands offers via its online brands (JewelCandle, OZOI  and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 

 

As Student Copywriter & Customer Service Manager for our Italian Market (f/m/x), you will develop, improve and adapt written content to the Italian-speaking audience of JewelCandle. Working close together with the country manager Italy, the content & digital marketing team you will also communicate with our community on Social Media, answering comments, messages & e-Mails & provide best-in-class customer service.  

Your Responsibilities 

• You manage the development and maintenance of the website content, SEO and marketing activities of the Italian market. In particular: product detail pages, category pages, landing pages, meta titles, meta descriptions, alt text for images.  
• You proofread, edit and optimize existing copy & create texts for the website & marketing campaigns. 
• You research keywords with Google AdWords keyword planner to improve our SEO. 
• You check and address all the customer queries received through sales support, calls and social media chats. 
• You provide customer service regarding product enquiry / order status / cancellations/ escalations etc. Providing end to end solutions to customers within the set timeline. 

• You create and maintain the reports for cancellation, refunds, customization orders and customer complaints. 

Your experience  

• You are enrolled in a bachelor/master’s in marketing/communication and ideally have first relevant experience in content marketing and customer service, ideally in eCommerce. 
• Autonomous and well-structured in your work, you consider yourself as a doer and you have a result-driven attitude. 
• Italian native and fluent in English. Any other language is a plus. 

Our Offer

• We trust You! That’s why we offer you a position with a lot of responsibility right from the start and initiative is being rewarded. 
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor. 
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted. 
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be. 
• We know that work is not everything! Your friends and family are important to you and us. That’s why we offer flexible and family-friendly working hours. 

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com 

GG Brands vertreibt über seine Online-Brands (JuwelKerze, OZOI und weitere in Planung) verschiedene innovative, duftende Produkte wie Kerzen, Diffusoren und ätherische Öle, die von unseren Kunden in mehr als 8 europäischen Ländern geliebt werden, und es kommen noch weitere hinzu! Mit Hauptsitz in Berlin expandieren wir sehr schnell und sind daher immer auf der Suche nach neuen hochmotivierten Teammitgliedern, die unsere Vision teilen, die Branche der Duftprodukte zu verändern und ein weltweit erfolgreiches und renommiertes Unternehmen zu werden.

Wir sind auf der Suche nach einem engagierten Account Manager DACH (w/m/d) der unser B2B-Team beim Wachstum des DACH-Marktes unterstützt.

 

Deine Aufgaben bei uns

 

• Du verantwortest deinen eigenen Kundenstamm und sorgst für die Zufriedenheit Deiner Kunden 
• Du definierst mit deinen Teamkollegen klare, sinnvolle Verkaufsziele  
• Du gewinnst neue Kunden und lässt Deinen Kundenstamm wachsen 
• Du entwickelst gemeinsam mit Deinem Sales Team neue Kampagnen und Vertriebsansätze, um am Markt aufzufallen 
• Du führst Marktanalysen durch und erkennst frühzeitig neue Wachstumspotentiale für Deinen Kundenstamm 
• Du hinterfragst bestehende Prozesse und bringst dadurch das komplette Vertriebsteam voran 

 

Das bringst Du mit 

 

• Du hast Dein Studium im Bereich Wirtschaft, Sales oder einem vergleichbaren Fach erfolgreich abgeschlossen oder verfügst über eine adäquate Ausbildung 
• Du konntest bereits mindestens 2 Jahre Berufserfahrung in einem Vertriebsteam sammeln 
• Du kennst dich in der Arbeit mit Vertriebskennzahlen und dem Erreichen von Verkaufszielen aus 
• Deine Arbeitsweise zeichnet sich durch Eigenständigkeit und Zielorientierung aus
• Du weißt, wie du deine Kunden am Telefon oder per E-Mail überzeugen kannst 
• Du verfügst über sehr gutes Kommunikations- und Koordinationsgeschick in deutscher und englischer Sprache 

 

Das erwartet Dich bei uns  

 

• Wir vertrauen Dir! Darum erhältst Du eine Position, in der Du von Beginn an viel Verantwortung übernehmen kannst und Eigeninitiative gefördert wird. 
  
• Wir lassen Dich nicht allein! Du erhältst jederzeit die Unterstützung, die Du benötigst, und wirst umfassend in Deine Fachthematik eingearbeitet. 
  
• Wir hören Dir zu! Wir wollen, dass Du Deine Ideen einbringst und sagst was Du denkst. Dafür bieten wir ein flexibles Arbeitsumfeld mit kurzen Entscheidungswegen, indem innovative Ideen, Kreativität und Verantwortungsbereitschaft gefördert werden.
  
• Wir möchten, dass Du Deine Karriereziele erreichst! Deshalb bieten wir Dir individuell gestaltete Fort- und Weiterbildungen an.
  
• Wir wissen, dass Arbeit nicht alles ist! Damit auch Deine Familie und Freunde nicht zu kurz kommen, bieten wir Dir eine flexible und familienfreundliche Arbeitszeitgestaltung an.
  

 

Du hast Fragen? Melde dich bei deinem Ansprechpartner Hannes per Telefon +49 171 62 77 216 oder per E-Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

GG Brands offers via its brands JewelCandle & OZOI, inventive scented products such as candles, diffusers, and essential oils that are loved by our customers in more than 8 European countries. Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 
 
As Account Manager for France and Benelux, you have the responsibility for the revenue growth of medium and large accounts of the France and Benelux markets. 
 

Your Responsibilities 

 

• You are the trusted partner building up the GG Brands Portfolio and managing a clearly defined segment of retailers and shop partners, and you manage their growth and expansion. 
• Define and reach annual and quarterly budget targets for your region in accordance with the budget targets set by the Executive team. 
• Pro-actively analyze market data and provide growth strategies and recommendation for your markets. 

• Research accounts, gather customer information, identify key players, and generate interest. 
• Improve customer loyalty by creating strong trust-based relationships with their teams and key decision makers. 
• Build contact list through outbound communication. 
• Proactively enhance and streamline workflow within the department to help facilitate the growth and expansion of accounts. 

 

Your Profile 

 

• You graduated with a Bachelor degree from a Business School or University and have at least 3 years of relevant experience in customer acquisition and managing account management.  
• A previous experience managing a team and in a FMCG and lifestyle product company is a plus. 

• Reliable with a customer-oriented mindset to convert leads into sales. 
• You have a result-driven attitude with process-oriented sales approach. 
• Proven ability to build and maintain strong relationships with challenging buyers via telephone and email. 
• You have strong interpersonal and communication skills. 
• You are organized, detail oriented and able to multitask. 

• Team player, flexible and stress resistant. 
• Experience with CRM and other software (Hubspot, Microsoft Dynamics, Shopify etc.) appreciated. 
• Full proficiency in French is a must and fluency in English necessary. 

 

Our Offer  

 

• We trust You! That’s why we offer you a position with a lot of responsibility right from the start and initiative is being rewarded. 
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor. 
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted. 
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be. 
• We know that work is not everything! Your friends and family are important to you and us. That’s why we offer flexible and family-friendly working hours. 

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com 

 

 

GG Brands offers via its online brands (JewelCandle, OZOI and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 

As Key Account Manager and Business Developer DACH (f/m/x), you report to the VP B2B & Partner Sales EU and you have the responsibility for the revenue growth of all major accounts of the DACH markets 

 

Your Responsibilities 

 

• You are the trusted partner building up the GG Brands Brand DACH Portfolio and managing a large portfolio of retailers and shop partners, and you manage their growth and expansion.  
• Define and reach annual and quarterly budget targets for your region in accordance with the budget targets set by the Executive team. 
• Pro-actively analyze market data and provide growth strategies and recommendation for your markets. 

• Proactively build strategies, identify new revenue opportunities and creative ways to grow the business. 
• Get a clear understanding of your clients purchasing cycles and ensure they are prepped for renewals and new revenue opportunities. 
• Research accounts, gather customer information, identify key players, and generate interest. 
• Approach each client with a long-term engagement plan. 
• Improve customer loyalty by creating strong trust-based relationships with their teams and key decision makers. 

• Build contact list through outbound communication. 
• Educate accounts, prospects and decision makers on GG Brands products and value proposition. 
• Strengthen GG Brands’ brands awareness within assigned account list. 
• Maintain accurate customer and sales data. 
• Proactively enhance and streamline workflow within the department to help facilitate the growth and expansion of accounts. 

• Technical troubleshooting of our systems, site and client issues to help improve performance and overall user experience. 

 

Your Profile 

 

• You graduated with a Master’s degree from a top Business School or University and have at least 5 years of relevant experience in customer acquisition and managing key account management.  
• A previous experience managing a team and in a FMCG and lifestyle product company is a plus. 
• Reliable with a customer-oriented mindset to convert leads into sales. 
• You have a result-driven attitude with process-oriented sales approach. 
• Proven ability to build and maintain strong relationships with challenging buyers via telephone and email. 

• You have strong interpersonal and communication skills. 
• You are organized, detail oriented and able to multitask. 
• Team player, flexible and stress resistant. 
• Experience with CRM and other software (Hubspot, SalesForce, Microsoft Dynamics, Shopify etc.) appreciated. 
• Fluent Full proficiency in German is a must and fluency in English necessary. 

 

Our Offer 

 

• We trust You! That’s why we offer you a position with a lot of responsibilty right from the start and initiative is being rewarded.
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor.
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted.
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be.
• We kow that work is not everyting! Your friends and familiy are important to you and us. That’s why we offer flexible and family-friendly working hours.

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

 

 

GG Brands offers via its online brands (JewelCandle, OZOI , and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company.

 

For our most reknown brand JuwelKerze / JewelCandle, as well as for our fast-growing brand OZOI, we are looking for a Copywriter (f/m/x) to scale our digital marketing team to our growth in Europe. Working closely with our content and digital marketing teams, you develop, improve and adapt written content to the German-speaking audience of JewelCandle and Ozoí (DACH Markets):

 

You Responsibilities

 

As a member of our Website Performance Team, you will help creating copies that inspire people to engage with our brands and products.

 

• You create marketing texts for our different channels and support the teams linguistically to define standards for German-speaking communications (Products’ Description, Website Content, Blog Posts, Newsletters, etc.)

• You interpret marketing briefs to ensure the right balance between global guidelines and local language

• You edit, proofread, translate and adjust existing text content to fit the tone of voice for each brand

• You ensure a high linguistic quality and consistency across all your copies

• You collaborate with our marketing teams (Performance / SEO / B2B) to target and drive the most valuable traffic• You work closely with the copywriting Team as well as the Head of Website Performance to improve and implement relevant processes and guidelines, while independently measuring and improving upon the effectiveness of your writing

• You work on defining your language tone of voice specificities and define a brand chart to be used across all channels

 

Your Profile

 

• You have outstanding German skills, written and oral. You know your grammar rules and know how to play with words to speak to target audiences with a very defined tone of voice.

• You have a first significant experience as a copywriter, translator and/or similar task

• You are fluent in English, both written and oral. French or Italian are a plus

• You have a sense of knowledge of B2C markets, preferably even experience in eCommerce

• You are able to work under time pressure, you are autonomous and well-structured in your work

• You have a knack for simplifying complex information to deliver simple and friendly digital experiences

• Attention to detail and accuracy for project execution, you can manage and prioritize to meet tight deadlines.

• Having a good knowledge in On-Page SEO is a plus

 

Our Offer 

 

• We trust You! That’s why we offer you a position with a lot of responsibilty right from the start and initiative is being rewarded.
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor.
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted.
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be.
• We kow that work is not everyting! Your friends and familiy are important to you and us. That’s why we offer flexible and family-friendly working hours.

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

GG Brands offers via its brands JewelCandle & OZOI, inventive scented products such as candles, diffusers, and essential oils that are loved by our customers in more than 8 European countries. Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 

 

We are looking for a Product Owner (f/m/x) to support the company in scaling and maintaining our growth in Europe, by ensuring our product strategy is efficiently communicated and effectively executed with all aspects of Shopify at GG Brands for multiple brands under a single, cohesive vision. 

 

Your Responsibilities

 

• Working with our IT Team, you’ll ensure that the Shopify team ships the right features at the right time for our customers 
• Set the product vision and roadmap together with relevant business stakeholders. 

• Be bold and take accountability and be ultimately responsible for the delivery of stakeholder projects/products including documentation. 
• Collect and evaluate business requirements or feature requests and translate them into corresponding projects/epics/tasks. 
• Prioritize the needs and objectives of the stakeholders, juggling scope, budget and time. 
• Develop, grow and manage the product backlog. 
• Contribute to the planning, execution and review / test of each development / design sprint. 

• Work with the team to continuously refine and improve our processes. 

 

Your Profile

 

• 3+ years of experience as a (technical) product owner and (technical) project manager. 
• You have a successfully completed a bachelor’s degree or equivalent practical experience. 
• You have a deep understanding of digital product development in agile organisations or start-ups, ideally in e-commerce. 
• Strong analytical skills with the ability to collect, organize, analyse, and visualize significant amounts of information with attention to detail and accuracy. 

• You have proven experience in building new products in cross-functional/international based collaboration. 
• You have a strong knowledge of end-to-end web technologies. 
• Strong sense of responsibility and organizational skills, as well as problem-solving and scalable approaches 
• Ideally, you have experience with PIM, SaaS and middleware systems. 
• Having experience with B2C and B2B markets and processes is a plus. 

• Business fluent in English, German is a plus 

Our Offer 

 

• We trust You! That’s why we offer you a position with a lot of responsibilty right from the start and initiative is being rewarded.
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor.
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted.
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be.
• We kow that work is not everyting! Your friends and familiy are important to you and us. That’s why we offer flexible and family-friendly working hours.

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

GG Brands offers via its online brands (JewelCandle, JuwelKerze, OZOÍ and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company.

As the Head of Customer Experience (f/m/x), you will oversee the overall Customer Experience, Customer Service Systems & Trainings, Customer Engagement and directly manage a team of 9 FTE (7 Customer Service Agents, 2 Social Media Managers) as well as free agents.

 

 

Key Tasks Include

 

• Advocate customer satisfaction and loyalty by championing our key “customer value”.
• Drive collaborative behavior in cross-business projects and represent the Customer Experience by acting as the voice of the customer and to encourage a companywide collaborative customer centric way of working.
• You assist with projects and work collaboratively with other teams (including Marketing, Supply Chain Management, BI and IT) to create a brilliant end-to-end customer journey, supported by effective and scalable processes.
• Manage, evaluate, and develop a team of 10+ employees to meet functional deliverables and responsibilities.
• Develop and monitor key performance indicators to monitor progress and keep work on track; recommend solutions and adjust processes as needed. Report information to the Executive team as required.

 

Your Responsibilities

 

• You develop and implement the Customer Service policy in collaboration with our Brand Marketing and Supply Chain Management and proactively define the corresponding systems requirements.
• You lead and manage a team of customer care specialists in charge of dedicated geographical areas.
• You identify process inefficiencies and design and implement workflows and process improvements to answer the industry standards to enable your team to deliver the best customer experience and to achieve their strategic customer service satisfaction & retention objectives.
• You forecast the Customer Service activity based on our Marketing agenda and draft a yearly team planning and training plan.
• You provide the Customer Service team with clear guidelines and KPIs at agent level, country level and company level and monitor the team’s work & progress to ensure the best quality of work.
• Lead specific Customer Service projects with internal and external stakeholders
• Ensure a high level of customer satisfaction and increase our retention rate.

 

 

Your Profile

 

• A minimum of three years’ experience in a similar senior-based customer-focused role with the proven ability experience of managing a multi-disciplined team.
• This role puts the customer first; you must feel passionate about being the customer advocate in every exchange.
• Inclusive and collaborative way of management – with an open door / hands on way of working.
• Agile thinker and open to flexing your direction depending on the business needs in an international, fast-paced ecommerce start-up environment.
• Data driven, you are highly analytical and comfortable with numbers.
• Tech-savvy and comfortable with digital marketing tools, platforms, resources, and metrics.
• Managing a large group of people, using different data sources and complying with deadlines.
• Demonstrable experience operating at contributing to Senior Leadership meetings with proven project management and ownership experience.
• You have a desire for continuous improvement, focusing on all areas when the customer is not currently the priority and focus, you are resilient and show perseverance through setbacks.
• With direct access to CMO and COO, you must be able to substantiate and balance feedback.
• Articulate with advanced communication skills language.

 

Our Offer 

 

• We trust You! That’s why we offer you a position with a lot of responsibilty right from the start and initiative is being rewarded.
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor.
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted.
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be.
• We kow that work is not everyting! Your friends and familiy are important to you and us. That’s why we offer flexible and family-friendly working hours.

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

 

GG Brands vertreibt über seine Online-Brands (JuwelKerze, OZOI und weitere in Planung) verschiedene innovative, duftende Produkte wie Kerzen, Diffusoren und ätherische Öle, die von unseren Kunden in mehr als 8 europäischen Ländern geliebt werden, und es kommen noch weitere hinzu! Mit Hauptsitz in Berlin expandieren wir sehr schnell und sind daher immer auf der Suche nach neuen hochmotivierten Teammitgliedern, die unsere Vision teilen, die Branche der Duftprodukte zu verändern und ein weltweit erfolgreiches und renommiertes Unternehmen zu werden.

 

Wir suchen derzeit nach einem Mitarbeiter Kundenbetreuung (w/m/d) zur Unterstützung unseres Customer Care Teams.

 

Deine Aufgaben bei uns

 

• Du bearbeitest Kundenanfragen, die uns per Mail und über unsere Social-Media-Kanäle erreichen (Facebook, Instagram, etc.)
• Du entwickelst Strategien zur Verbesserung der Kundenbindung
• Du analysierst und berichtest über Kundenbetreuungsprozesse
• Du entwickelst unsere Kommunikationsstrategie weiter
• Du machst gelegentlich Übersetzungen von Texten Englisch-Deutsch und Deutsch-Englisch

 

Das bringst Du mit

 

• Du kannst perfekt auf Deutsch kommunizieren (in Wort und Schrift)
• Du kannst sehr gut auf Englisch kommunizieren (in Wort und Schrift)
• Idealerweise sprichst Du auch sehr gut Französisch
• Du bist zuverlässig und hast eine service- und kundenorientierte Denkweise
• Du magst es, Probleme zu lösen und genießt es, Menschen zu helfen
• Du hebst Dich durch eine eigenverantwortliche, professionelle und ergebnisorientierte Arbeitsweise hervor
• Du bringst Teamfähigkeit, Flexibilität und große Aufmerksamkeit für Details mit

 

Das erwartet Dich bei uns  

 

• Wir vertrauen Dir! Darum erhältst Du eine Position, in der Du von Beginn an viel Verantwortung übernehmen kannst und Eigeninitiative gefördert wird. 
  
• Wir lassen Dich nicht allein! Du erhältst jederzeit die Unterstützung, die Du benötigst, und wirst umfassend in Deine Fachthematik eingearbeitet. 
  
• Wir hören Dir zu! Wir wollen, dass Du Deine Ideen einbringst und sagst was Du denkst. Dafür bieten wir ein flexibles Arbeitsumfeld mit kurzen Entscheidungswegen, indem innovative Ideen, Kreativität und Verantwortungsbereitschaft gefördert werden.
  
• Wir möchten, dass Du Deine Karriereziele erreichst! Deshalb bieten wir Dir individuell gestaltete Fort- und Weiterbildungen an.
  
• Wir wissen, dass Arbeit nicht alles ist! Damit auch Deine Familie und Freunde nicht zu kurz kommen, bieten wir Dir eine flexible und familienfreundliche Arbeitszeitgestaltung an.
  

 

Du hast Fragen? Melde dich bei deinem Ansprechpartner Hannes per Telefon +49 171 62 77 216 oder per E-Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

GG Brands offers via its online brands (JewelCandle, OZOI  and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 

 

As the Head of Shop Management & CRO (f/m/x), you will oversee and improve our UX onsite experience, work on conversion rate & site usability optimization, support on all website related activities such as content management, product- & promotion launches & general UX improvements. Your experience is needed to bring our web shops to the next level. You will directly manage a team of Copywriters, Shop- & Promotion Managers. 

 

Your Responsibilities 

 

• You are leading & overseeing all site content including copywriting, promotion & product launches 
• You develop & implement data driven measures to improve our onsite customer experience & optimize conversion rates 
• You constantly analyze our website performance & come up with a structured development of short- and long-term site A/B testing strategy  

• You improve our landing pages to support both acquisition & retention marketing  
• You will work alongside IT, Product Owner, Content & Brand Managers to enable great usability and user experience on our platforms 
• You ensure the site content is up to date, on-calendar and guided by KPI-based decisions around brand content and business goals 

 

Your Profile

  

• 3+ years of relevant experience in eCommerce and online Marketing. 
• Autonomous and well-structured in your work, you consider yourself as a doer and you have a result-driven attitude. 
• 2+ year experience with responsive & mobile first websites – Shopify is a plus. 
• Relevant experience with conversion rate & usability optimization. 

• Data driven, your decisions are analytical and based on numbers. 
• Proficiency in Google Analytics, Shopify & CRO platforms like Hotjar etc. 
• Great experience of leading a team. 
• You are an excellent communicator with fluency in English.  

 

Our Offer 

 

• We trust You! That’s why we offer you a position with a lot of responsibilty right from the start and initiative is being rewarded.
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor.
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted.
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be.
• We kow that work is not everyting! Your friends and familiy are important to you and us. That’s why we offer flexible and family-friendly working hours.

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

GG Brands offers via its online brands (JewelCandle, OZOÍ and others to come) , inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 

 

As a Senior Brand Manager (f/m/x) you will act as the brand guardian of JewelCandle to maintain the brand integrity across all company marketing initiatives and communications and promote its growth and expansion across existing and new markets.

 

Your Responsibilities 

 

• You define, develop & challenge the global product mix, together with a passionate, cross-functional international team, based on sales figures, gap analysis, consumer insights and trends 

• Adapt the global portfolio to different market needs, in collaboration with local teams 
• Product life cycle management 
• Define and plan the correct times and quantity of product to stock the online shop, and define the initial roll-out of the product in the markets  
• Lead advertising & promotion and own corresponding budgets 
• You propose a comprehensive communication strategy & plans, (on- and off) in different communication channels  

• Coordinate strategy and content development with agency & internal design team  
• Guarantee availability tone of voice and quality of all the produced content (graphic material, descriptions, translations, product details, etc.) 
• You develop and/or draw from market studies, trend analysis, consumer insights, competitive monitoring, web metrics analysis to define new product, promotion, price or communication strategies, to engage new customers in new and developed markets 
• Manage the development and implementation of marketing plans consistent with the global business strategy, aimed at improving market share and achieving sales and profitability objectives of strategic products and key local products. 
• Assist in the development of brand communication strategy and leads the delivery of winning creative materials against this strategy.  

• Identify and recommend new profitable business opportunities, based upon key consumer insights and in line with strategic fit of the brand 
• Manage and track brand investment and optimize return on investment 

 

Your experience 

 

• You are a digital native and a 5+ years experienced Brand manager ideally with Ecommerce, Lifestyle or FMCG products background with a passion for brands, consumer insights and trends. Product development experience is a plus. 
• Master or higher degree in Communication, E-Commerce, Commercial Management or Marketing. 
• Knowledge of beauty or lifestyle trends, online marketing, social media, and Google Analytics 
• Understanding of European culture nuances and market landscape and knowledge of online consumption and sales markets 
• You are a quick learner – creative, proactive and with a hands-on attitude.  

• You enjoy working in a highly dynamic environment with flat hierarchies.  
• You have a bias for action and work towards getting results fast 
• Advanced knowledge of Excel  
• You are an excellent communicator with fluency in German and English 

 

Our Offer 

 

• We trust You! That’s why we offer you a position with a lot of responsibilty right from the start and initiative is being rewarded.
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor.
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted.
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be.
• We kow that work is not everyting! Your friends and familiy are important to you and us. That’s why we offer flexible and family-friendly working hours.

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

GG Brands offers via its online brands (JewelCandle, OZOI and others coming up) various inventive scented products such as candles, diffusers, and essential oils that are loved by our customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company.

We are looking for a motivated Business Development Intern to support our digital marketing team to our growth in Europe. Under the supervision of the VP Performance Marketing, you support her on all actions regarding GG Brands’ marketplaces in all our active markets:

 

Main Responsibilities:     

 

You will join our Marketplaces Team and support the creation, administration, and general management of 3rd party marketplace stores with a focus on Amazon, to grow sales and meet overarching company goals:

 

• Monitor and manage product presentation improvements including short, long descriptions, key features and imagery to maximize conversions.
• Research opportunities to improve marketplace strategies and tactics, enhance customer experience and maximize ROI.
• Examine category merchandising strategies of key competitors, and best-in-class online retailers, to understand emerging trends and promotional opportunities.
• Update listings on Amazon and other sites with descriptions and images that will accelerate product sales.
• Understand company eCommerce sales goals and focus on the needs of the customer to drive revenue growth.
• Identify, engage and develop new eCommerce partners that will expand customer reach and increase revenue.
• Communicate effectively with all internal departments including IT, Marketing, Design team, Customer Care, and Operations, to resolve content issues, data transfer issues between technology platforms, and other customer service/logistic related issues.

 

Your Profile: 

 

• You are currently enrolled in a degree in Digital Marketing or general eCommerce Management and have validated at least 3 semesters.
• First experience or strong interest in SEO
• Familiar with Amazon marketplace processes & procedures
• Good verbal, written, analytical, and presentation skills
• Organized and structured in your work methods
• High passion for numbers and fast learner
• You are a Team Player as well as you can work independently
• You can prioritize and manage your work, adhering to project timeline
• You know how to handle Google Docs and Microsoft Office safely
• Fluent in English

 

We offer you: 

 

• Working in a start-up environment and be part of the exciting journey of a fast-growing company
• Being part of a highly motivated international team of internet professionals in the heart of Berlin city
• You will be given the opportunity to deploy your current strengths and gain additional ones
• Self-responsibility, autonomy and flat hierarchies
• Paid internship

 

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com

 

 

GG Brands offers via its online brands (JewelCandle, OZOI , and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 

 

You are a diligent Marketplace Manager (f/m/x), attentive to details and have high standards of quality and accuracy? Join our international JewelCandle family and support us in the growth of our Marketplaces Team.   

 

Your Responsibilities    

You will join our Marketplaces Team and participate to create, administer and general manage 3rd party marketplace stores with a focus on Amazon, to grow sales and meet overarching company goals:

 

• Monitor and manage product presentation improvements including short, long descriptions, key features and imagery to maximize conversions.
• Proactively seek opportunities to improve marketplace strategies and tactics, enhance customer experience and maximize ROI.
• Examine category merchandising strategies of key competitors, and best-in-class online retailers, to understand emerging trends and promotional opportunities.   
• Update listings on Amazon and other sites with descriptions and images that will accelerate product sales.
• Develop and execute promotion plans in coordination with Sales and Marketing teams.  
• Understand company eCommerce sales goals and focus on the needs of the customer to drive revenue growth.        
  
• Identify, engage and develop new eCommerce partners that will expand customer reach and increase revenue.         
  
• Communicate effectively with all internal departments including IT, Marketing, Design team, Customer Care, and Operations, to resolve content issues, data transfer issues between technology platforms, and other customer service/logistic related issues.

 

Your Profile

 

• You graduated a bachelor’s degree in Digital Marketing or general eCommerce Management or have equivalent experience.
• Familiar with SEO to monitor and optimize digital content and make suggestions to improve listing performance and health         
  
• Knowledge of Amazon marketplace processes, procedures, and terminology to include FBA, Seller Central, Brand Registry, ASIN, etc.
• Good verbal, written, analytical, and presentation skills       
  
• Organized and structured in your work methods
• High passion for numbers and advanced Excel skills
• You are a Team Player as well as you can work independently         
  
• You can prioritize and manage your work, adhering to project timeline       
• Able to produce quality work under tight deadlines    
  
• You know how to handle Google Docs and Microsoft Office safely
  

 

Our Offer 

 

• We trust You! That’s why we offer you a position with a lot of responsibilty right from the start and initiative is being rewarded.
• We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor.
• We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted.
• We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be.
• We kow that work is not everyting! Your friends and familiy are important to you and us. That’s why we offer flexible and family-friendly working hours.

 

You have questions? Go ahead and talk to Your contact person Hannes via phone +49 171 62 77 216 or via Mail mailto:hannes.schueler.ext@gg-brands.com